Elevating Restaurant Service with Innovative Technology

In the highly competitive environment of the restaurant business today, service has the final word. The higher the quality of service, the greater the customer loyalty. The greater the customer loyalty… of course, it’s about profit and the honorary title of “best of the best”. When we are “on the other side of the screen,” we naturally want to be served in the best possible way, because it is our money.

But what if it’s not? Certain issues in the restaurant business reduce efficiency and affect customer satisfaction. Slow service, miscommunication between staff, and difficulties in order management, especially during peak hours, usually lead to longer waiting times, ordering errors, and ultimately to a negative impression of the restaurant experience and significant revenue losses.

AnyforSoft’s main task was to develop an optimal solution that would solve crucial issues:

• Slow communication between the guest and the staff and forced long waits (menu, order, bill). Nowadays, everything happens fast. A long wait for an order, bill, or waiter’s arrival equals a negative review (especially if your customer is used to always being in a hurry).
• Ever-increasing operating costs. In such a highly competitive business, you need to offer something special and cutting-edge to stay on top. Operating costs are always a headache for entrepreneurs, and it’s a double challenge in the volatile restaurant environment.

At the same time, some improvements were also required:

• Boost service satisfaction and increase the number of repeat customers (work on the return of each guest). Traditional menus and service models often lack personalization and interactivity, so increasing customer retention requires new and special approaches.
• Ensure maximum visitor safety. The recent global pandemic and growing global disasters have led to the need to reform many of the usual solutions, such as the transition to electronic menus. Safety is one of the most important criteria for evaluating an establishment today.
• Improve and optimize the menu.