Elevating restaurant service with innovative tech

Slow service, miscommunication between staff, and difficulties in order management, especially during peak hours, usually lead to longer waiting times, ordering errors, and ultimately to a negative impression of the restaurant experience and significant revenue losses.

AnyforSoft’s main task was to develop an optimal solution that would solve crucial issues:

• Slow communication between the guest and the staff and forced long waits (menu, order, bill). Nowadays, everything happens fast. A long wait for an order, bill, or waiter’s arrival equals a negative review.
• Ever-increasing operating costs. In such a highly competitive business, you need to offer something special and cutting-edge to stay on top. Operating costs are always a headache for entrepreneurs, and it’s a double challenge in the volatile restaurant environment.

At the same time, some improvements were also required:

• Boost service satisfaction and increase the number of repeat customers. Traditional service models often lack personalization and interactivity, so increasing customer retention requires new and special approaches.
• Ensure maximum visitor safety. The global pandemic has led to the need to reform many of the usual solutions, such as the transition to electronic menus. Safety is one of the most important criteria for evaluating an establishment today.
• Improve and optimize the menu.

While developing a comprehensive solution, the team took into account the needs of both the owner of the restaurant business and the customers. The challenge was to find a reasonable balance between a customer-centric tool and some sort of marketing CRM system. The specialists focused on three main elements.

Seamless guest-staff communication

Instead of searching and waiting for a waiter, a customer just scans the code and presses the call button. A flexible notification system allows for the speed of staff reaction and improvement of the service in the hall.

Customizable selling menu

Everything that can only be presented in the dish card is already integrated:

• High-quality images and descriptions for each dish.
• Allergen filters and ingredient transparency.
• Recommendations based on customer preferences.
• The ability for guests to mark favorites and reorder with ease.

Collection and analysis of statistics

Restaurant owners and managers gain access to real-time data insights, allowing them to make informed decisions. With built-in analytics, they can track:

• Peak service hours and staff efficiency.
• Best-selling dishes and customer preferences.
• Order trends to optimize inventory and menu offerings.

We combined cutting-edge technology with user-centric design to deliver an app that empowers restaurants of all sizes, from small cafes to large chains, to achieve their service and efficiency goals. This blend of customer convenience and business intelligence ensures restaurants not only meet but exceed modern dining expectations.

Building a scalable, high-performance solution required a carefully selected tech stack:

• Backend – Node.js, MongoDB for a robust and scalable infrastructure.
• Frontend – React and Svelte for a seamless, interactive user experience.
• Communication & Automation – Telegram Bots to enable real-time staff-customer interactions.
• Design – Figma for UI/UX prototyping and user-friendly interface design.