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AI Learning Extensions Learning Apps Development One missed answer to a candidate’s question can delay an application — or stop it entirely. Over time, these small drop-offs compound into weaker cohorts and lower enrollment.
Following their website redesign, Wittenborg University of Applied Sciences (WUAS) added an AI assistant for new applicants and current students. It answers questions about admissions, programs, and student life at the moment they are asked.
Every response is grounded in official university information. This gives the institution a controlled, scalable way to support users across the student journey without compromising accuracy.
TECHNOLOGIES
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6 membersSERVICES USED
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2024
NetherlandsThey are not just web developers but also a strategic partner that we highly recommend working with. The team members are kind, approachable and professional, as well as flexible. AnyforSoft have delivered high-quality work within the scheduled timeframe and in addition, provided us with valuable advice regarding the design of the website.
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San Antonio, Texas, United States. AnyforSoft has been a strong and reliable development partner for FilterSync. They understood our objectives quickly and grasped the real constraints behind the product. When issues came up, their team didn’t stall or deflect. They proposed smart workarounds and shipped them fast. Often without adding cost or friction. They think like builders, not ticket takers. That made a real difference as the product evolved and requirements sharpened. Communication stayed clear. Execution stayed steady. It never felt transactional. It felt like working with a team that was invested in the outcome, not just the scope.
AnyforSoft has been working with WUAS since 2023, supporting the evolution of the university’s digital platform. The collaboration began with a full-scale redesign and optimization of the WUAS website, built on Drupal.
That project delivered a foundation critical for the AI assistant:
This groundwork made it possible to introduce AI-driven communication in a controlled, scalable way.
The AI assistant needed to operate as a natural part of the WUAS website. It had to fit existing content workflows, support fast implementation, and remain cost-efficient to develop and maintain.
University information changes frequently — programs are updated, procedures evolve, and new documents are published. The assistant needed to provide accurate answers that reflect the current state of WUAS information and stay consistent throughout a conversation.
The assistant had to remain focused on WUAS-related topics and support users without drifting into irrelevant conversations. It also needed to guide users to the right pages, forms, or contact details when direct answers were not appropriate.
Because the website and assistant run on the same Drupal platform, the system fits into existing editorial processes. No separate AI platform was required; we simply built out a new module that now provides a stable foundation for long-term maintenance and future expansion.
The assistant generates responses using a controlled knowledge base derived from WUAS website pages and documents. When content changes, answers update automatically. This keeps public information consistent and reduces follow-up questions.
The assistant responds only to WUAS-related topics and remains focused on official university information. When appropriate, it directs users to relevant pages, forms, or contact details. Administrators control tone of voice and which content the assistant can access.
With CRM integration, the assistant can tailor communication for applicants and students based on context such as program interest or application stage. This makes guidance more relevant and timely, improving engagement without increasing manual effort.
As interactions grow, the assistant can surface patterns in questions and behavior. These insights help universities understand where support is needed most and act proactively, using real data instead of assumptions.
Built on an agentic AI foundation, the assistant can evolve incrementally without rebuilding the system. This allows WUAS to expand functionality responsibly, in line with institutional priorities and data governance.
Guided AI communication
A conversational assistant embedded in the WUAS website that guides applicants and students through admissions and program discovery.
Content-grounded answers
Responses are based on official WUAS pages and documents to ensure accuracy and relevance.
Automatic content updates
Answers stay aligned with website changes as content is updated.
Context-aware conversations
The assistant maintains context within a single dialogue for coherent responses.
Focused topic scope
The assistant responds only to WUAS-related questions.
Configurable tone of voice
Communication style matches university standards.
Content access control
Administrators decide which information the assistant can reference.
Navigation guidance
Users are directed to relevant pages, forms, or contacts when appropriate.
We’ll build a solution grounded in your content and integrated with your systems. Whether you’re supporting admissions, student services, or campus-wide communication, our approach ensures accuracy and institutional control.
