Eduard Grigalashvili

Technical Writer

Ed is a technical content writer with more than seven years of experience. He loves crafting compelling content that explains complex technology in ways that make it easy to understand.

enterprise chatbots: benefits and use cases

Business

9 min

Enterprise Chatbots: Benefits and Use Cases

Enterprise chatbots have plenty of benefits and use cases. They help businesses reduce customer service costs, automate repetitive tasks, improve lead generation, boost operational efficiency, and elevate user experience. These solutions are used for customer support, inventory management, administrative task automation, and other business functions, enabling enterprise companies to effectively cope with their daily routines. No wonder more and more organizations are investing in them. Estimated at $7.01 billion today, the global chatbot market is expected to reach $20.81 billion by 2029. If you don’t want to lag behind the competition, it’s time to tap into the world of enterprise chatbots. As an experienced chatbot development company, AnyforSoft is here to discuss the capabilities of chatbots for enterprises. You’re about to find out: What enterprise chatbots are. How they differ from regular chatbots. How they can benefit your business. Use cases and real-life examples of enterprise bots. Without further ado, let’s get started! What are enterprise chatbots? Enterprise chatbots are AI-powered conversational programs designed specifically for enterprises. They leverage artificial intelligence, machine learning, natural language processing, and natural language understanding to determine the intent behind customer queries and carry on human-like conversations. These tools are used not only for customer interactions, but also for streamlining internal business processes. For example, companies utilize enterprise AI chatbot solutions for employee onboarding, payroll management, order tracking, inventory management, employee support, and other tasks. To summarize, enterprise chatbots are software programs that streamline both internal and customer-facing activities, helping businesses save time and resources. Enterprise chatbot vs regular chatbot: what’s the difference? Now that we’ve defined an enterprise chatbot, the next question is: How is it different from a regular chatbot? Although the technology behind the two solutions is the same, they are not similar. Take a look at this comparative table to get a better understanding Regular Chatbot Enterprise Chatbot Usage Used for simple tasks: Answers FAQs, provides recommendations from the knowledge base, offers basic customer support. Used for complex tasks: Manages complex customer queries, streamlines a wide range of internal business processes, offers detailed customer support, understands multiple languages. Complexity Less complex: Relies on a rule-based conversation or basic AI to handle repetitive tasks. More complex: Leverages advanced AI along with machine learning, NLP, and NLU to understand and respond to complex queries. Data Security Lighter data security: Protected with basic data encryption. Tight data security: Has stringent compliance and data privacy checks to meet industry regulations. Integration Limited integration: Has limited data-sharing capabilities and integrates with few applications. Deep integration: Integrates with most third-party tools, pulls data from various sources, and performs actions within enterprise software environments. Customization Limited customization: Has limited customization capabilities and may not be suitable for businesses with very specific needs. Highly customizable: Offers unlimited customization capabilities and can be tailored to meet the specific needs of any enterprise. Benefits of enterprise chatbots Chatbots for enterprise offer many benefits: Fast and cost-effective customer support According to Zendesk, 60% of consumers consider speed the most important aspect of good customer service. Unlike human teams, conversational AI bots reply in seconds, providing valuable assistance at a rapid speed. They also understand multiple languages, allowing you to offer global support for your customers. What’s more, enterprise chatbots work 24/7 so your clients can get help after business hours. A single chatbot for enterprises can juggle multiple contextual conversations across different geographies, languages, and products. That way, you can resolve more complaints and issues without increasing headcount and service costs. Enterprise chatbots flawlessly determine the user’s intent behind a query and provide personalized responses. They maintain contexts and pick conversations from where they left off, providing a satisfying user experience. They can also hand off complex cases to human agents while providing them with the entire case history so the user doesn’t have to repeat themselves. Increased operational efficiency By streamlining or entirely automating repetitive tasks, enterprise chatbots help you increase operational efficiency. From eCommerce and retail to media and entertainment, businesses of all industries rely on these solutions to minimize redundant work and reduce the burden on human employees. In our article on chatbot vs conversational AI, we discussed Domino’s Pizza chatbot named Dom. Domino’s Pizza is one of the first enterprise companies to launch a Facebook Messenger bot. It can place orders, track delivery times, redirect customers to a human representative, and even process credit card entries. That way, the tool reduces the workload of the company’s employees while boosting customer satisfaction. It allows Domino’s Pizza to process more orders while enabling clients to buy their favorite food fast and conveniently.